38: Experiences that STAND OUT for Your Clients
My sister works at one of those self-aware restaurants – the kind with a high opinion of itself. The management instructs their staff that everything at the restaurant is an experience: a brunch experience, a cocktail experience, a dining experience. I rolled my eyes. Insisting on calling everything an experience is a little egregious, don’t […]
37: My Mind Needs 24 Hours to Freak the Fuck Out
I hired a coach to help me work through a vulnerable situation with a colleague. As soon as I hired her, I felt knots in my stomach in anticipation of the discussion with my colleague…even though hiring the coach was a totally safe opportunity to prepare for the discussion. After my coach and I talked, […]
