Day: May 28, 2019

65: Want to Make an Impression? Wield Human Connection

“Thank you for calling 1-800-CONTACTS. My name is Brian, how may I help you today?” I froze for a second. I’d just dialed the number, and hadn’t been through any automated system. I hadn’t gone though a robotic menu to direct me. I’d called, and an actual human being picked up the phone! Calling customer […]